FAQ’S

How often should I have my dog groomed?

We recommend at least every 4 – 8 weeks for all breeds. Some coat types require more regular visits to promote healthy skin and coat. All dogs that are kept in a longer/stylish coat trim need frequent visits (max 4-6 weeks). Upon consultation it will be suggested to you how often your dog should be groomed by us based on the style you require and how prone to matting their coat is. For dogs that have a coat that becomes matted easily – we will suggest 1- 6 weekly visits if you wish to keep their coat long. If this type of grooming schedule is not within your commitments then we would suggest a shorter style as an option as less frequent visits will be required.

How do I know if my dog is matted?

  • Can you part the hair to see the skin on every part of the body?
  • Can you easily run a comb through every part of the body without getting caught?

If the answer to either of the above questions your dog could be matted.

Breeds with a longer/denser type coats require regular appointments to keep the coat in a healthy knot/matt free condition. Breeds such as Bichon Frise, Cockapoo, Cavachon, Maltese, Cocker/Springer Spaniel, Shih Tzu, Lhasa Apso, Labradoodle to name but a few need to return on a 4-6 week schedule.
Not adhering to a grooming schedule can result in your dogs coat becoming matted. Matting is painful to your dog and it is salon policy that a heavily matted dog will NOT be de matted. Short clipping is the only humane way to remove matting safely. It is the owners responsibility to brush the coat in between appointments as advised.

How long will my dog need to stay with you for their groom?

Between 1 – 4 hours depending on the groom required.

It is important to us that your dog’s receive a gentle and relaxed experience here at ADG. Every dog will receive breaks in between bathing, clipping/scissoring etc. Fresh water is always provided and toilet breaks are given. It is very important to us that your dog feels relaxed and enjoys their pampering.

Do you hand strip?

Due to time constraints Hand stripping is a service we cannot provide at this time.

Can I stay with my dog while you are grooming them?

We do not permit the owner to be present in the groom room during the grooming process, (with the exception of nail trim only). It can be very distracting for the groomer and for the dog and so for safety reasons it is best for your dog to be left in our care. There are windows in the salon that the owner can view the groom through. However where a dog is nervous on a first visit to ADG an owner may be required to stay. This will be assessed at initial consultation.

My dog has a lot of dead undercoat/ knots/ matting but I don’t want them to have to go short, can you remove this without having to shave my dog?

Extensive dematting is not something we support or offer as it can be a lengthy, stressful and painful process for all involved. Dogs will have to be clipped extremely short where heavy matting is present in the coat as this is the safest most pain free way of removing matting. Extra costs are associated with this depending on how long it takes. You can avoid your dog becoming matted with regular visits. Dogs with certain coat types, Bichon Frise, Cockapoo, Cavachon, Maltese, Poodles, Cocker/Springer Spaniel, Shih Tzu, Lhasa Apso, Labradoodle and all other breeds with a long coat should be professionally groomed at least every 4 – 6 weeks. This type of coat if not maintained properly can become matted very easily.

How much does it cost for you to groom my dog?

The cost of each groom is dependent on the complexity and how long it takes. The following determines the final cost;

  • The size of your dog
  • The weight of your dog
  • The condition of their coat
  • How thick their coat is
  • How long their coat is
  • How much undercoat they have
  • Their behaviour

Can I bring my dog in just for a nail trim?

Yes you can. A nail trim is between £5 – £10

How do I make an appointment?

You can make an appointment by a Phoning/ Texting/ Whats App or contacting us on Facebook.

We will get back to you as soon as possible. If you try calling and we do not answer it may be because we are focusing 100% on a dog that requires our full attention. We generally answer the phone, texts and answer emails from 8.30 – 5, Monday – Friday.

We would recommend, if you are happy with our work, to make your next appointment when collecting your dog. Due to our low volume policy, our schedule fills up quickly. By simply requesting to be put in the diary on an ongoing basis you will be locked in and do not have to worry about continually contacting us. If you choose not to rebook please understand that we may not be able to fit you in for a future booking when you require. You will be sent text reminders for your convenience (only available for our regular customers or those who rebook)

My dog is boisterous and may become aggressive, can you groom her/him?

If your dog becomes extremely stressed or aggressive for any part of the grooming process we may not be able to cater for them. We will not put ourselves in danger of getting attacked or bitten. Although we offer a gentle approach, some dogs may not settle. We will not force your dog through a process that causes them to become extremely stressed or aggressive.

If I need to cancel/ postpone my dog’s appointment what should I do?

We need to be given at least 48 hours notice of cancellations/ rescheduling to avoid fees associated with these actions. ‘No shows’ cannot be tolerated and will result in permanent removal from our client list.

Where there has been a cancellation/ rescheduling without 48 hours notice, you will need to pay for your missed appointment and we will need a non refundable deposit if a future booking is sought. This deposit will be subtracted from your next appointment. ADG is a small business with a low volume policy so appointments are precious.  No shows or last minute cancellations/ rescheduling can really hurt a small business so please respect our policies. Thank you for your understanding

If you have a question that has not been answered here please feel free to contact us.

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